Careers

DevOps Engineer

TopQuadrant is seeking an experienced DevOps Engineer. This position is located at our headquarters office in Raleigh, NC.

 

Candidate will be supporting SaaS solutions in a production environment. Candidate will need to automate routine tasks, configure monitoring and alerts, and analyze and improve the platform architecture. Candidate will be working directly with the development, quality assurance, and customer support team. Must be proactive about systems maintenance, performance, monitoring and capacity planning. Off hours work may be periodically required to support SaaS solution.

Required Skills:

  1. Java Programming: The ideal candidate has a college level understanding of programming (degree or equivalent experience), and has learned industry best practices from on the job experience.
  2. Linux: The ideal candidate has two or more years of Linux command line experience, with root. The ability to write and debug a bash script is required.
  3. Experience with AWS is required. EC2, ECS, LB, Monitoring and Intrusion Prevention applications. AWS DevOps/SysOps Certification is preferred.
  4. Docker container deployment.
  5. Basic understanding of CI deployments and tools such as Jenkins, Maven, Git.
  6. Authentication. Candidate will need to have experience configuring authentication using SAML and/or OAuth.
  7. Understanding of networking, reverse proxy, ssl, platform architectures.

 

Semantic Solutions Architect

TopQuadrant has new job openings for highly motivated full stack architects / developers to join our growing professional services organization. 

Candidates should have experience or strong interest in working with Knowledge Graph technologies. Openings include both standard and senior level positions in this role. The ideal candidate should excel at discerning the essence of complex problems and be creative in formulating solutions that use or extend the capabilities of our product and technology stack.

Working for TopQuadrant brings you the opportunity to use the latest approaches to achieving integration between semantic Knowledge Graphs systems, SHACL, JavaScript, in particular React and GraphQL, alongside new developments in functional programming that use Scala.

We prefer candidates based in the United States, but will consider exceptional candidates located in Canada or Europe.

Full Position Description

To apply, please send your resume and a cover letter to careers@topquadrant.com.

Principal Developer

TopQuadrant is looking for talented software developers to join its product development team. An ideal candidate is an achievement oriented self-starter who will enjoy working in a dynamic small company with an outstanding technical team and many opportunities to learn, innovate and make a difference.

Responsibilities:

  • Own and lead technical development of new features including hands-on development
  • Contribute to the discussions on product direction
  • Scope and plan technical development
  • Improve overall development and deployment process, including Continuous Integration and Test Driven Development
  • Develop and maintain design documents and development wiki’s
  • Work closely with and assist other software engineers, Project Management, QA and Support groups
  • Mentor Application Engineers including review of code and designs
  • Participate in code reviews and design sessions

Skills:

  • Java, used in large codebases
  • Experienced in development with linked data, RDF and SPARQL.
  • REST APIs and application servers
  • Team development processes: continuous integration, git, agile or other methodologies.
  • Performance analysis, concurrency and memory management
  • Database usage and/development

 

Technical Support Analyst

TopQuadrant, Inc is seeking a Technical Support Analyst to join our Customer Service Support team. The primary responsibility for this position is working directly with our customers and partners to identify, troubleshoot, and resolve technical problems directly or in conjunction with our support and development team. TopQuadrant, Inc is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

 

Responsibilities:

  • Investigation of customer incidents using root cause analysis.
  • Provide instructions and documentation pointers for customer’s product questions.
  • Provide technical assistance for initial installation, upgrades and migrations.
  • Present technical concepts in a clear manner to customers via email, web conference meetings and ticketing system.
  • Log all support incidents so that recurring problems are reported and tracked.
  • Communicate incident status, resolution and impact to internal and external stakeholders.
  • Provide detailed descriptions of problems and features to product developers and managers.
  • Update knowledge databases, documentation, FAQs and provide metrics to other departments.

Qualifications:

  • Experience working on a web-based application technical support team directly with customers.
  • Background in support or development of enterprise IT systems.
  • Excellent written and verbal communication skills.
  • Proven ability to listen and empathize with the client’s situation. An understanding of when to employ different interpersonal interaction techniques depending on the situation.
  • Experience with Jira Service Desk or other ticketing application.
  • Strong technical analytical and root cause analysis skills
  • Basic understanding of application servers, web applications, and authentication mechanisms for customer facing software product.
  • Be willing to learn new technologies and eager to constantly improve your technical skills.

Customer Support Manager

TopQuadrant, Inc is seeking a Customer Support Manager to lead our Customer Service Support team. The primary responsibility for this position is to manage workflow and continual communication for customer incidents as well as provide leadership to the support engineering team. Candidate will be tasked with fostering internal and external relationships to organize incident resolution efforts as efficiently as possible.

TopQuadrant, Inc is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

Responsibilities:

  • Lead and manage the support engineering team, facilitating the communication between the customer and technical team.
  • Prioritize and delegate multiple high priority issues without sacrificing SLAs.  
  • Present technical concepts in a clear manner to customers via email, web conference meetings and ticketing system.
  • Communicate incident status, resolution and impact to internal and external stakeholders.
  • Educate and understand client concerns and how they relate to business objectives. 
  • Identify trends and repetitive incidents and document solutions in the external or internal FAQs, product manuals, cookbooks, videos or other knowledge bases.
  • Interface with Sales, Marketing, and Project Development team to improve product service, design, and quality.
  • Manage customer escalations and requests for one-on-one meetings with leadership.

Qualifications:

  • Bachelor’s degree in Computer Science or related fields.
  • Minimum 3 years’ experience in Technical Support Management or related fields.
  • Strong people and communication (verbal and written) skills.
  • Excellent problem solving, time management and prioritization skills, must enjoy multi-tasking.
  • Working knowledge of Change Management, Incident Management, and Problem Management. 
  • Must be able to exercise independent judgment and demonstrate a high degree of initiative.
  • Experience in implementing process improvement and doing root cause and trend analysis for support centers is a plus.

 

TopQuadrant, Inc is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law.

EEO is the Law Poster

TopQuadrant

As a growing leader in an emerging market, we always look for the talented people to join our team. If you’d like to be part of an innovative company with collegial culture that is committed to taking enterprises to new levels of effectiveness using semantic technologies, TopQuadrant might be the place for you. TopQuadrant offers competitive salary and benefit packages including major medical, dental, life insurance and stock options.

Please send your resume and a cover letter to careers@topquadrant.com